Conversational Commerce That Turns Every Chat Into a Revenue Opportunity
We build AI sales conversations across WhatsApp, Instagram, and website chat that guide customers from inquiry to purchase — recommending products, answering objections, and completing orders conversationally.
+180%
Average order value increase
3.4×
Purchase completion rate
−40%
Cart abandonment rate reduction
What is conversational commerce?
Conversational commerce is the use of AI-powered chat interfaces — across messaging apps, social media DMs, and website chat — to facilitate product discovery, personalised recommendations, objection handling, and purchase completion in a conversational format. Rather than browsing a website alone, customers interact with an AI shopping assistant that understands their needs, recommends the right products, answers questions, and guides them to checkout. Aroluxa builds conversational commerce systems using WhatsApp Business API, Manychat, Klaviyo, Shopify, and n8n that increase average order value by 150–200% (because AI recommends complementary products contextually) and significantly reduce cart abandonment by completing purchase intent in the moment it's expressed.
Why most companies struggle without AI
The same patterns limit every revenue team. Here's what we fix first.
Customers browse your product catalogue and leave without buying
Website visitors who can't find the right product or have unanswered questions abandon silently. A conversational AI that actively guides product discovery converts significantly more browsers into buyers.
Product recommendations are generic, not contextual
'Customers also bought' recommendations have no knowledge of why the customer is buying or what they actually need. AI conversation uncovers intent and recommends precisely the right product for their specific situation.
Purchase intent dies in the DMs
Customers who ask about products via Instagram DM or WhatsApp have high purchase intent — but manual response delays kill the moment. AI handles these conversations instantly and guides them to purchase.
Cart abandonment is treated as inevitable
AI conversational commerce reduces cart abandonment by completing purchase in the chat interface — before the customer reaches a checkout page where distractions cause drop-off.
Everything we build, end to end
Every component is custom-built for your stack, ICP, and business model — not templated.
AI Shopping Assistant
- Natural language product discovery
- Contextual product recommendations
- Bundle and upsell suggestion logic
- Size, variant, and compatibility guidance
Omnichannel Commerce
- WhatsApp Business shopping flows
- Instagram DM commerce automation
- Website chat-to-purchase
- SMS commerce for existing customers
Purchase & Payment
- In-chat checkout link generation
- Payment confirmation automation
- Order status via conversational query
- Post-purchase upsell sequences
Personalisation & Retention
- Purchase history-based recommendations
- Reorder reminder conversations
- Loyalty programme integration
- Personalised promotional delivery
How we build and launch your system
Commerce Flow Design
Map the customer buying journey from product discovery to post-purchase. Design the conversational flows for each stage — discovery, recommendation, objection, checkout, follow-up.
Catalogue & AI Build
Connect product catalogue with AI recommendation logic. Build conversational flows in WhatsApp/chat platform. Integrate with Shopify or ecommerce backend for inventory and order data.
Test & Optimise
Test all conversation flows end-to-end. A/B test recommendation logic, objection handling responses, and checkout prompts. Measure AOV and completion rate against baseline.
Scale & Expand
Expand to additional channels. Add seasonal commerce flows. Monthly optimisation of recommendation accuracy and checkout conversion rates.
Live and producing results in 6 weeks.
Book a strategy callConversational Commerce vs. Traditional E-Commerce
From the field
+180%
average order value through WhatsApp commerce
We built a WhatsApp shopping assistant for their skincare line: customers describe their skin concern, AI recommends a personalised routine (3–4 products), answers ingredient questions, and sends a checkout link directly in WhatsApp. AOV through WhatsApp: $340 vs. $121 on website (because AI builds multi-product routines). 34% of WhatsApp conversations convert to purchase vs. 2.8% website conversion rate. WhatsApp now contributes 28% of total revenue.
Read full case studyBuild your Conversational Commerce system
Fixed-scope builds. Clear deliverables. No hourly billing surprises.
Commerce Starter
per month
- 1 channel (WhatsApp or chat)
- Product discovery flow
- Basic recommendation logic
- Monthly conversion reporting
Commerce System
per month
- Everything in Starter
- 2 channels
- AI recommendation engine
- In-chat checkout
- Post-purchase automation
Commerce Enterprise
per month
- Everything in System
- All channels
- Custom AI product matching
- Loyalty integration
- Dedicated commerce AI engineer
Need a custom enterprise scope? Talk to us
Questions, answered.
Everything you need to know about how we build Conversational Commerce systems.
Still have questions? Talk to usLet's build your Conversational Commerce system
Book a free 30-minute strategy call. Walk away with a system architecture, deployment timeline, and cost estimate. No commitment, no pressure.
Book Intro CallFree 30-min call · No obligation · System live in 6 weeks