£211k
annual cost saving
300+
hours recovered monthly
8 mo
payback period
62%
ops cost reduction
0
redundancies made
Their cost structure was fine at 20 customers. At 200, every new customer made the problem worse.
Freightpath had grown 4× in two years. Revenue was up. Margins were down. Each new customer added operational complexity that required proportional headcount. The team was doing high-volume, rule-based work — things that follow predictable patterns — but they were doing it manually, one task at a time.
Manual dispatch scheduling consuming 3 hours daily across two coordinators
£62k/year in coordinator time on scheduling aloneData entry between 3 disconnected systems — TMS, CRM, and billing
14 hours/week, £38k/year in data reconciliationInvoice and contract processing done entirely by hand
400+ documents/month, 8 hours/weekWeekly ops report manually compiled from 5 data sources every Friday
6 hours of senior ops time weeklyFive agents. One orchestration layer. Fully integrated with existing stack.
We didn't replace their software. We wrapped intelligence around it. Every agent integrates with their existing TMS, CRM, and billing system via API. No data migration. No new UI to learn.
Dispatch Intelligence Agent
Reads incoming load requests, cross-references driver availability, route constraints, and vehicle capacity. Generates optimal dispatch schedule and sends assignments. Coordinator reviews exceptions only.
Data Sync Orchestrator
Real-time sync across TMS, CRM, and billing. When a job is created in TMS, customer record updates in CRM, invoice draft creates in billing — simultaneously. Zero manual data entry.
Document Processing AI
Extracts data from inbound invoices, contracts, and delivery confirmations. Categorises, validates against expected values, and routes. Exception rate: 4%. Human reviews exceptions only.
Autonomous Reporting Engine
Weekly ops report compiled from all 5 data sources and delivered at 7am Monday. Includes anomaly flags with plain-English explanation. Friday 6-hour report: eliminated.
Email Triage & Routing Agent
Classifies all inbound operations email by type, urgency, and required action. Routes to correct owner with context summary. Drafts responses for routine request types.
12 weeks. Phased delivery. Live operations throughout.
Workflow Audit & Prioritisation
- All 5 workflows documented in full
- Cost-per-task baseline established
- API access confirmed across all systems
- Automation priority matrix built
Dispatch + Data Sync Live
- Dispatch agent deployed and tested
- TMS-CRM-Billing sync live
- 2-week parallel run with manual process
- Exception threshold tuned
Document AI + Reporting Engine
- Document processing AI trained
- 4% exception rate achieved
- Autonomous reporting live
- Friday report process retired
Email Agent + System Handover
- Email triage agent live
- Full system monitoring dashboard
- Team trained on exception handling
- 30/60/90 expansion roadmap delivered
Costs cut. Team intact. Margin expanded.
All financial figures audited against pre-engagement payroll and operational cost records. Hours data from task tracking system. Exception rates from system logs.
“We were in a trap — every new customer cost us more in ops than they should have. Aroluxa broke that relationship. Now we can onboard 50 new customers and our ops cost barely moves. That's a different business model. That's what they built us.”